Basic Troubleshooting

Proper maintenance and use of quality of gun oils and lubricants will deter breakage and insure longevity of the firearm.

Most new firearms (Shotguns) will require a break-in period. It is recommended by TriStar to shoot heavy loads during this time. Please refer to manual or contact Service Department with questions.

There are a few light target loads on the market that do not function very well in semi-automatic shotguns. (Some of these loads will say this directly on the box of shells). TriStar recommends using a minimum 12ga 2 ¾” 1 1/8 oz. @ 1250 FPS. 20ga 2 ¾” 7/8 oz. @ 1200 FPS. Anything lower has a varying effect on function.

Shipping Instructions/Procedure

  1. All firearms must be shipped to us prepaid. WE WILL NOT ACCEPT COLLECT SHIPMENTS. TriStar is not responsible for shipping to repair facility.
  2. FIREARMS MUST BE SHIPPED UNLOADED. Double check the chamber of your firearm before shipping.
  3. Be sure to enclose a letter stating your name, address and telephone number, serial number. Please indicate the issue experienced or work required. Include specific ammunition used while experiencing the issue. Simply stating defective or repair as necessary is inadequate information. Be specific and enclose copies of any previous correspondence. Work (other than warranty repair) will bear minimum labor charge of $ 30.00.
  4. Please do not ship the firearm solely in its original box. It is recommended that you insure the shipment with the carrier, TriStar is NOT responsible for LOSS or DAMAGE during shipment.

Where do I ship my TriStar Fiream if it needs to be repaired?

Attn: Repair
1816 Linn St.
North Kansas City, MO 64116

Where can I purchase parts for my TriStar firearm?

TriStar is a repair/warranty facility. Parts availability will vary between make and model. To check on parts availability and price please contact our Service Department. When contacting TriStar it’s important to have the Serial Number of the firearm before calling or emailing.

How do I tell the difference between all my choke tubes?

There are notches on the top of each flush fitting choke tube, Rings if the choke tube is extended. These notches or rings will identify which choke tube is which.







What choke should I use if I am shooting steel?

Do not shoot steel through anything tighter than a modified choke. Steel is much harder than lead and does not deform when passing through the choking system. TriStar is not liable for damage caused by shooting steel through chokes tighter than modified.

What kind of choke tubes does my TriStar shotgun use?

Most TriStar Shotguns use the Beretta®/Benelli® Mobil Style choke tubes. You can purchase extra choke tubes through our Service Department by calling (816) 421-1400.

The barrel of my shotgun is stamped 3" for the chamber length. Can I shoot 2 3/4" shells through it?

Yes. Anytime a barrel is stamped 3″ it will be able to shoot both 2 3/4″ shells and 3″ shells unless otherwise stated.